Shipping & Delivery Policy

Thank you for choosing Vlotd. We are committed to delivering your orders quickly and reliably throughout the United States. Please review our shipping and delivery terms below.

1. DELIVERY AREA

We currently ship to all 50 states within the United States, including residential and commercial addresses. We do not currently offer international shipping.

2. ORDER PROCESSING

Once your order is placed and payment is authorized, our team will begin processing it.

Processing Time: Orders are typically processed and handed over to our logistics partners within 1-3 business days (excluding weekends and federal holidays).

3. SHIPPING OPTIONS & FEES

We offer the following shipping options to suit your needs:

Standard Delivery - Free Shipping on All Orders!

  • Enjoy free shipping on all orders within the United States

  • Delivery time: 3-7 business days after order processing is complete

Express Delivery

  • Need your order sooner? Choose Express Delivery for a flat fee of $9.99

  • Delivery time: 2-3 business days after order processing is complete

4. PAYMENT METHODS

We offer the following secure payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express

  • PayPal

  • All payments are processed securely through our accredited payment gateways

Note: We do not offer Cash on Delivery (COD) service.

5. TRACKING YOUR ORDER

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's journey in real-time. You can also track your order through your account on our website.

6. DELIVERY & SIGNING

  • Please ensure someone is available at the delivery address to receive the package during business hours

  • Upon delivery, please inspect the outer packaging for any obvious damage before signing

  • If the package appears severely damaged, you have the right to refuse acceptance and contact us immediately at vlotdaa@gmail.com

  • The courier will deliver to the address provided. Anyone at the address may sign for and receive the package on your behalf

7. IMPORTANT NOTES

Shipping Delays: While we make every effort to deliver within estimated timeframes, occasional delays may occur due to weather conditions, carrier issues, or other circumstances beyond our control.

Failed Deliveries: If delivery fails due to an incorrect address or no one being available, we will contact you to rearrange delivery. Additional fees may apply for redelivery attempts. Unclaimed orders will be returned to us and a refund will be processed, minus any incurred shipping costs.

Address Changes: Please review your shipping address carefully before completing your order. If you need to change the shipping address, contact us immediately at vlotdaa@gmail.com. We can only modify the address before the order ships.

Returns: For information on returns and refunds, please see our Return & Refund Policy.

8. CONTACT US

For any questions about your delivery, please contact our customer service team:

Email: vlotdaa@gmail.com
Service Hours: Monday - Friday, 9:00 AM - 6:00 PM PST

We strive to respond to all inquiries within 1-2 business days.