FAQ

ORDERING & PAYMENT

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and select a payment method.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely through encrypted payment gateways.

Q: Can I modify or cancel my order?
A: We can only modify or cancel orders before they have been processed for shipping. Please contact us immediately at vlotdaa@gmail.com with your order number. Once shipped, orders cannot be cancelled but may be returned according to our Return Policy.

SHIPPING & DELIVERY

Q: Where do you ship?
A: We currently ship to all 50 US states and Puerto Rico.

Q: What are your shipping options and costs?
A: We offer FREE Standard Shipping on all orders. Express shipping is available for an additional fee.

  • Standard Shipping: 3-7 business days

  • Express Shipping: 2-3 business days

Q: How long will it take to receive my order?
A: Please allow:

  • 1-3 business days for order processing

  • Plus shipping time based on your selected method
    Most orders are delivered within 5-10 business days from order date.

Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number and link to monitor your package's progress.

Q: My tracking information hasn't updated. What should I do?
A: Tracking information may take 24-48 hours to activate in the carrier's system. If your tracking hasn't updated after 2 business days, please contact us at vlotdaa@gmail.com.

RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 30-day return policy from delivery date. Items must be unused, in original condition with tags and packaging. Some items are final sale (e.g., personal care products).

Q: How do I start a return?
A: Please contact us first at vlotdaa@gmail.com with your order number and reason for return. We'll provide a Return Authorization and instructions. Do not ship items back without authorization.

Q: Who pays for return shipping?
A: We cover return shipping for items that are defective, damaged, or incorrect. For change of mind returns, customers are responsible for return shipping costs.

Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed to your original payment method within 7-10 business days. Your bank may require additional time to post the credit.

ACCOUNT & SECURITY

Q: Is my personal and payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect all data. We never store your complete credit card details on our servers.

CONTACT US

Q: How can I contact customer service?
A: Email us at: vlotdaa@gmail.com
We respond within 1-2 business days.
Service Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

For faster service, please include your order number in all communications.